Do you do home visits?

No. We do not make home visits.

How are payment made?

You can e-transfer funds or pay with: Visa, Mastercard, American Express or Paypal.

Is there a set-up fee?

There is no set-up fee charge.

Is there a contract?

There is no contract to sign.

Do you need a regular phone line?

No, you do not require a regular phone line for BoomerAlert to work.

Where are you located?

Nova Scotia, Canada

Do you bill in US dollars?

No, all billing is in Canadian funds.

Does the unit have fall protection?

Yes, BoomerAlert is auto-emergency aware with advanced fall-detection technology – making it the most proactive solution on the market.

Is your unit waterproof?

The base unit is not waterproof but the pendant (necklace) is.

Are your wearables waterproof?

Yes, they are water and shock resistant.

How do you charge the unit?

Simple place in the cradle on the base unit.

How long does it take to charge the unit?

It will take at least 4 hours. But we recommend charging for 6 to 8 hrs.

How long does the unit stay charged?

The unit will stay charged for approximately 36 hours.

Where can you use it?

Anywhere there is a cell phone signal in North America.

Does it work outside the home?

Yes, it will work anywhere there is a cell phone signal in North America.

How do I cancel the service?

Notify BoomerAlert via telephone and mail the unit back to us.

How is it delivered?

Express Post or Courier.